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Compliance Training: Does It Have to Waste Our Time?

Maybe. But then again, maybe not. And, isn’t it a necessary evil? Compliance means we have to put people through this whether they need it or not, right? Why talk about it? Just offer it and be done. Allison Rossett wrote a lovely post about looking into what can be done to improve this whole… Continue Reading

Posted in learning, performance
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May 24, 2013

From Memory—Or Not?

I was asked recently, “Should we train our students to learn this ‘from memory’?”  This is a good question because of two facts that are at odds with each other: It takes a lot longer to learn to do something from memory. Training time is almost always scarce. Image courtesy office.miscrosoft.com In organizations where learners… Continue Reading

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May 21, 2013

4 Steps to Succeed with an Audience You Don’t Know

If you give presentations, one day, despite your best efforts, you’ll find yourself talking to a room full of people without knowing much about them. What could go wrong? Everyone has seen the train wreck that results when a speaker completely misjudges the audience. Let’s not do that. Here’s what to avoid: Starting too high—your… Continue Reading

Posted in learning, speaking
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April 8, 2013