Dr. Jeanne Farrington works with organizations to define strategic approaches to learning and performance improvement. She also designs and facilitates training and performance improvement projects for all types of audiences in a variety of organizations: from small businesses to the Fortune 500, including business and industry, healthcare, government agencies, the military, and utility companies. She has worked internally as a training professional and manager at Sun Microsystems, Silicon Graphics, and Hewlett-Packard.
At Hewlett-Packard, Jeanne was responsible for the development of their worldwide workforce development community, which included internal professionals and consultants in training, instructional design, human performance technology, quality, and organizational change and development.
Jeanne works with training and performance improvement organizations to assist them in developing strategies for internal as well as customer training. She has written business plans for Corporate Universities and training organizations in the high-tech arena. At Hewlett-Packard, Jeanne was responsible for creating and implementing the strategy for the development of their worldwide education community.
Jeanne has over 25 years of experience in developing training programs and creating performance improvement initiatives. During that time, she has contributed to the development of hundreds of projects, either as the lead designer, as part of a team, or as a consultant to others. Over the years she has worked with many different organizations, including the California State Automobile Association, Cisco, Clarify, Fireman’s Fund Insurance, Hewlett-Packard, IBM, Intel, Kaiser Permanente, Levi Straus, McKesson, Oracle, PG&E, Pacific Pulmonary Services, PeopleSoft, Proctor & Gamble, Sun Microsystems (now part of Oracle), Taco Bell, the U.S. Army, and VERITAS Software (now a division of Symantec).
In 2006, Jeanne’s company won the Outstanding Human Performance Intervention Award from the International Society for Performance Improvement (ISPI) for a comprehensive change initiative for Pacific Gas & Electric Company. The project included a change readiness assessment, working with senior employees to standardize a systems-oriented methodology, training, evaluation of the program, and performance incentives.
In addition to creating a wide variety of programs for a variety of audiences, Jeanne has also taught instructional design and performance technology in corporate, government, military, and university settings. Jeanne has a master’s degree in Instructional Technology from San Jose State and a doctorate in Educational Psychology and Technology from the University of Southern California. As an adjunct professor at USC she taught their graduate seminar in Instructional Design.
Jeanne is co-author of From Training to Performance Improvement: Navigating the Transition, and she has contributed chapters and articles to a number of publications. She is a member of the American Psychological Association (APA), and she is a past president of the International Society for Performance Improvement (ISPI), where she is a frequent speaker.
